Refund Policy

At SpiceDise, we prepare each order specifically for our customers. We therefore have the following refund and cancellation policy for orders placed through our website.

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1. Cancelling an Order

Once an order has been accepted and food preparation has started, it may not be possible to cancel the order or provide a refund.

If you need to cancel an order, please contact SpiceDise as soon as possible after placing it. We will do our best to accommodate your request where preparation has not yet started.

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2. Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us as soon as possible after receiving your order.

Where appropriate, we may offer:

• A replacement item

• A partial refund

• A full refund where the circumstances justify it

We may ask for details or reasonable evidence of the issue so that we can investigate it.

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3. Food Quality Issues

If you believe there is a significant issue with the quality of your food, please contact us promptly after receiving your order.

We will review the issue and, where appropriate, may provide a replacement or refund.

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4. Delivery Problems

If your order does not arrive, arrives significantly late, or there is another substantial problem with the delivery, please contact us as soon as possible.

We will investigate the circumstances and determine the appropriate resolution.

We cannot normally provide a refund where a delivery could not be completed because an incorrect delivery address was provided or nobody was available to receive the order.

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5. Refund Amounts

Depending on the circumstances, SpiceDise may provide either a full or partial refund.

Where only part of an order is affected, we may refund the affected item or the appropriate portion of the order rather than the entire order.

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6. How Refunds Are Made

Where a refund is approved, we will normally return the money using the original payment method.

The time it takes for a refund to appear in your account may depend on your bank or payment provider.

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7. Allergies & Dietary Requirements

Customers must inform us of any relevant allergies or dietary requirements before placing an order.

Information about allergens can be found in our Terms & Conditions and should be checked before ordering.

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8. Contacting Us About a Refund

If you believe you are entitled to a refund, please contact SpiceDise as soon as possible and provide:

• Your name

• Order number

• Date and time of the order

• Details of the issue

• Photographs or other relevant information where appropriate

We will review your request and respond as soon as reasonably possible.

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9. Legal Rights

Nothing in this Refund & Cancellation Policy affects your statutory rights under applicable UK consumer protection law.

SpiceDise reserves the right to review individual refund requests based on the circumstances of each order.

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10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The latest version will be published on this page.