Terms & Conditions

Welcome to the SpiceDise website. By using our website or placing an order through it, you agree to the following Terms & Conditions.

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1. About SpiceDise

SpiceDise is an Indian restaurant and takeaway based at:

252 Edleston Road, Crewe, CW2 7EH, United Kingdom.

Our website provides information about our restaurant, menu, food and ordering services.

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2. Orders

When placing an order through our website, you are responsible for providing accurate information, including your name, contact details, delivery address and any relevant order instructions.

All orders are subject to availability and acceptance by SpiceDise.

Once an order has been accepted, we will begin preparing the food. We may contact you if there is an issue with your order.

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3. Prices

All prices displayed on our website are in GBP (£) and include applicable VAT where required.

Prices, menu items and offers may change without prior notice.

The price applicable to your order will be the price displayed at the time you place your order.

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4. Food Allergies & Dietary Requirement

Our food may contain or come into contact with allergens, including but not limited to milk, eggs, gluten, nuts, peanuts, soya, mustard, fish and shellfish.

Although we take reasonable precautions when preparing food, we cannot guarantee that any item is completely free from allergens because our kitchen handles a variety of ingredients.

If you have a food allergy or dietary requirement, please contact us before placing your order.

Customers are responsible for informing us of any allergies or dietary requirements relevant to their order.

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5. Delivery

Where delivery is available, orders will be delivered to the address provided when placing the order.

Delivery times are estimates and may vary depending on order volume, traffic, weather, staffing and other circumstances outside our reasonable control.

We cannot guarantee an exact delivery time.

Customers should ensure that someone is available to receive the order. We may be unable to provide a refund where a delivery cannot be completed because the customer provided an incorrect address or was unavailable to receive the order.

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6. Collection Orders

For collection orders, customers should arrive at the estimated collection time provided when ordering.

Please provide your order details when collecting your food.

Collection times are estimates and may vary during busy periods.

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7. Cancellations & Refunds

Because our food is prepared specifically for each order, orders generally cannot be cancelled once preparation has started.

If there is a problem with your order, such as missing items, incorrect items or a significant quality issue, please contact SpiceDise as soon as reasonably possible after receiving your order.

We will assess the issue and, where appropriate, may offer a replacement, refund or other suitable resolution.

Refunds will normally be made using the original payment method where possible.

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8. Food Quality

We prepare our food as carefully as possible and aim to provide it at the highest standard.

Food should be consumed promptly after collection or delivery and stored appropriately if it is not consumed immediately.

SpiceDise cannot accept responsibility for food that has been improperly stored or handled after it has been collected or delivered

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9. Menu & Availability

Menu items, ingredients, prices and availability may change from time to time.

Some menu items may be unavailable on particular days or during busy periods.

Images displayed on the website are for illustrative purposes and actual presentation may vary.

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10. Website Information

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, we do not guarantee that all information, including menu items, prices, opening hours or availability, will always be completely accurate or available.

We reserve the right to correct errors and update information where necessary.

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11. Website Use

You agree to use the SpiceDise website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our website or systems.

• Introduce viruses, malware or other harmful material.

• Copy or reproduce our website content without permission.

• Interfere with the operation or security of the website.

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12. Intellectual Property

All SpiceDise branding, logos, photographs, graphics, text and other original content displayed on the website belong to SpiceDise or are used with appropriate permission.

You may not reproduce, modify, distribute or commercially use our content without prior written permission.

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13. Third-Party Services

Our website may use third-party services for functions such as online payments, delivery, ordering, analytics or other services.

Those services may have their own terms and privacy policies, and SpiceDise is not responsible for the policies or operation of third-party platforms.

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14. Privacy

We collect and process personal information in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may need to be processed to fulfil your order and provide our services.

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15. Limitation of Liability

To the extent permitted by law, SpiceDise will not be responsible for losses arising from circumstances outside our reasonable control, including delivery delays, website interruptions, technical problems or events beyond our control.

Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded under UK law.

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16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on this page, with the date of the latest update shown at the top.

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17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, where applicable.

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18. Contact Us

If you have any questions about these Terms & Conditions, an order or our services, please contact SpiceDise using the contact details provided on our website.

SpiceDise
252 Edleston Road
Crewe
CW2 7EH
United Kingdom